Terms & Conditions

Criteria

Dogs will only be accepted for grooming after the Owner (or another responsible person) has filled in and signed a client form.

Health or Medical Problems & Senior Dogs

Grooming procedures can sometimes be stressful, especially for a senior dog or dog with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. In the best interest of your pet this agreement will give Pimp my Pooch permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by us. We will do our best to contact you first, then take your pet to our authorised Veterinarian, or to the nearest Veterinarian that is available. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner.

Fleas/Ticks

Pimp my Pooch strives to be a flea/tick-free environment. If your dog has a flea or tick infestation, I will ask that you reschedule your grooming appointment once the flea or tick problem is under control. Dogs with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and other health problems. I recommend that you contact your veterinarian for advice on the best treatment for your situation.  If fleas are found on your dog I will bathe your dog in a flea shampoo and have to treat the van, this will incur a £20 charge on your grooming bill.  If ticks are found an additional charge of £10 will be added for their removal.

Accidents

There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Possible problems that could occur include cuts, nicks, scratches and quicking of the nails. In most cases this can happen when a dog is wiggling or moving around. We make every effort to ensure your dog is groomed as safely as possible, but if your dog does not accept the process it can be dangerous to continue the groom.

Aggressive or Dangerous Dogs

Owners MUST inform me prior to grooming of any previous history of biting or aggression to people or specific grooming procedures. Your attention is drawn to the dangerous dogs act which holds owners liable for bites and injuries.

I reserve the right to refuse or stop services of your dog at any time before or during the grooming process and/or charge an Aggressive Dog Fee commensurate to the additional handling required to complete the groom in addition to the regular grooming charge. If your dog should bite the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session will be stopped immediately and the full fee incurred.

Water and Drainage

The van has a 25 gallon fresh water tank which is filled at the start of every day. Fresh, clean water is used for every dog.

The used soapy water drains out immediately. this is no worse than washing your car and as I use such lovely products, these won’t cause any harm to the environment.